How do I ask a buyer to change their negative or neutral feedback?

It's possible to ask buyers who leave bad feedback to revise it to a positive. They can change the rating, the comment or the Detailed Seller Ratings they left for you. You must ask them to do it, they can't initiate the process. You're only allowed so many revisions in any twelve month period, it works out at five requests per 1000 feedback received, so every seller has at least five requests per year.

A word of caution though - the number of requests is five, not the number of revisions, so in other words, if you ask a buyer to revise their feedback, and they refuse or ignore you, then in effect you've wasted one of your requests. It's best to only use the Feedback Revision Request if you're confident that the buyer will agree to it. You have thirty days from the feedback being left, to be able to request a revision, and the buyer has ten days to respond.

Where to find it - click the link above, or go to the eBay Site Map, then under the Community heading, click on request feedback revision.